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Return Policy :

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the DRISHTIKART Platform. Following situations may arise:

1. Item was defective.

2. Item was damaged during the Shipping.

3. Products was / were missing.

4. Wrong item was sent.

5. Return could also result in refund of money in most of the cases.

DRISHTIKART accepts return as per the following policy :

Only defective/damaged/wrong products sent, or if you are unsatisfied with product size or quality, will be accepted for returns/refunds. However, orders that includes items such as Contact Lenses or customised Lenses for any Eyeglass or Sunglass including free lenses etc are not eligible for return, except for damaged/wrong products.

Users need to file a return and contact us within 7 (seven) to 10 (ten) days from the date of delivery for being eligible for the return. Only those products will be eligible for return which are received by us within 15 (fifteen) days from the day return is initiated.

DRISHTIKART retains the right to examine whether the product returned is different from what ordered or is defective/damaged and based on the verification, DRISHTIKART will either reship or replace the product to the User.

In case the returned product is examined to be defective or damaged or different, then DRISHTIKART will provide full refund or replace the product to the same shipping address of the User, free of cost, subject to the availability of stock of the product.
In case the returned product is not defective/damaged/different, but there is size or quality issue, then Drishtikart will issue refund and the same shall be informed to the User through his/her registered email. In this case, User will have to bear the shipping charges for returning the product back to us.

Cancellation policy :

If the delivery fails due to any reason, the order can be cancelled.

User can cancel the order for items that aren't despatched yet and also for items which have already been despatched until delivery.

The amount paid by the user, if received by DRISHTIKART, will be refunded to the user.

However, orders that contain products/items which requires processing and customisation (example Lenses for any Eyeglass or Sunglass) cannot be cancelled after 24 hours of order placement. Such products needs to be processed and customised, which requires fair amount of time and incurs cost. So the process has to start as early as possible to ensure that you get the delivery on time

For such products, we have kept a waiting period of 24 hours from the time of order placement, for customers to decide and cancel order if required. So once the waiting period of 24 hours is over, DRISHTIKART will start processing the order for you and hence the order cannot be cancelled after the processing starts.

Refund policy :

When is a return of an item not possible?

DRISHTIKART cannot accept returns of item(s) in the following cases :

1. When an item is damaged because of use or when it is not in the same condition as you received it.

2. When any consumable item has been used or installed.

3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories

4. When non-returnable items are involved such as Lenses for any Eyeglass or Power Sunglass or Contact Lens or Eyeglass/Sunglass that includes free lenses etc

5. When items are tampered with or have missing serial numbers

Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible, will be eligible for refund

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DRISHTIKART may, at its discretion, either contact the customer for instructions or cancel the order and notify the customer of such cancellation. In such cases DRISHTIKART will refund the paid amount to the customer (only for which the payment has already been received).

For Online Refund :

In case the payment mode of the order is Online (credit/debit card/net banking) the amount will be refunded to the customer's card account from which amount was paid.

Refund will be done within 03 working days from the date of request of refund.

For online refund the transaction might take 3-5 working days to reflect into your account.

For Offline Refund :

In case the payment mode of the order is offline (COD/DD) the refund will be through NEFT

Refund will be done within 03 working days from the date of request of refund.

Refund cheque (only for exceptional cases) will be sent to the billing address of the order for which refund has been issued.

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